Customer Support Agent
London
Full-time
Permanent employee
About the job
Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
What you'll do
Role Title
Role: Customer Support Agent
Location: 5 days a week - London, White City
Responsibilities
Role: Customer Support Agent
Location: 5 days a week - London, White City
Responsibilities
- Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
- Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
- Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
- Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve.
- Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
- Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions.
Who you are
Skills & Attributes
Background
- High energy, persistence and positive attitude toward customers
- Strong verbal and written skills
- Metrics-driven mindset and comfort working toward daily/weekly targets
- Receptive to feedback and eager to learn customer support best practices
- Comfortable working both independently and with a team
- Ability to multitask, manage time effectively and stay organised in a fast-paced environment
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background
- Previous experience in customer service or a similar role
- Bonus: experience in the payments or fintech sector
- Fluent English speaker
- Positive mindset and strong focus on customer satisfaction
- Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)
À propos de nous
Flatpay est une fintech danoise en forte croissance et innovante, en mission pour transformer les solutions de paiement pour les commerçants. Devenue l’une des licornes les plus jeunes d’Europe en 3 ans et demi, nous nous développons aujourd’hui en France et nous recherchons des personnes passionnées et déterminées pour nous rejoindre dans cette aventure qui ne fait que commencer.
Si tu es prêt.e à faire partie d’une équipe ambitieuse, nous avons hâte de te rencontrer !
Quelques chiffres clés:
- Des milliers de commerçants conquis et des centaines de Flatplayers qui ont rejoint l’entreprise
- Cinq levées de fonds
- Licorne depuis décembre 2025
- 7 marchés en Europe et bien d'autres à venir
N'hésite pas à faire un tour sur notre page Notion pour en savoir plus !