Installation Support Agent
London
Full-time
Permanent employee
About the job
Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
What you'll do
Role Title
Role: Installation Agent
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London
Role: Installation Agent
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London
Who you are
Responsibilities
- Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
- Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
- Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
- Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
- Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
- Document installation activities and ensure all systems are correctly set up and activated.
- Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.
- Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
- Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
- Highly organized and able to manage multiple installations and tasks at the same time.
- Structured and solution oriented approach to problem solving.
- Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
- Comfortable working in a fast growing environment where priorities can evolve quickly.
- Positive, hands on attitude and willingness to support the team wherever needed.
Why Flatpay?
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
- Some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.
- Experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
- Basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed
- Fluent in English
Hiring Process
- Application Review– Our Talent Team reviews your CV to assess experience and potential fit.
- AI Screening –complete a short AI assisted assessment to show case your communication and sales potential (every assessment is listened to by a real person)
- Assessment Day–joinus at our White City office for an on-site assessment day to meet the team.
- Offer– Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.
Chi siamo
Benvenuto in Flatpay!
Ci impegniamo a consentire ai commercianti di prosperare nell'attuale ambiente aziendale dinamico. Crediamo che le soluzioni di pagamento debbano essere facili da capire e da usare. I nostri valori fondamentali guidano tutto ciò che facciamo, assicurando che i commercianti possano fidarsi di noi per fornire servizi semplici e affidabili.
Come parte del team Flatpay, non sei solo un dipendente; sei un contributore essenziale per rivoluzionare il modo in cui operano le aziende. Farai parte di un team dedicato a semplificare le operazioni, migliorare le esperienze dei clienti e promuovere la crescita delle aziende in un panorama in rapida evoluzione.
Ciò che distingue Flatpay è la nostra dedizione. Ci impegniamo costantemente per rimanere al passo con i tempi, adattando le nostre soluzioni per soddisfare le esigenze in continua evoluzione dei nostri clienti.
Diamo forma insieme al futuro di 7 milioni di commercianti Europei!
Ci impegniamo a consentire ai commercianti di prosperare nell'attuale ambiente aziendale dinamico. Crediamo che le soluzioni di pagamento debbano essere facili da capire e da usare. I nostri valori fondamentali guidano tutto ciò che facciamo, assicurando che i commercianti possano fidarsi di noi per fornire servizi semplici e affidabili.
Come parte del team Flatpay, non sei solo un dipendente; sei un contributore essenziale per rivoluzionare il modo in cui operano le aziende. Farai parte di un team dedicato a semplificare le operazioni, migliorare le esperienze dei clienti e promuovere la crescita delle aziende in un panorama in rapida evoluzione.
Ciò che distingue Flatpay è la nostra dedizione. Ci impegniamo costantemente per rimanere al passo con i tempi, adattando le nostre soluzioni per soddisfare le esigenze in continua evoluzione dei nostri clienti.
Diamo forma insieme al futuro di 7 milioni di commercianti Europei!