We’re looking for an ambitious and curious BI Analyst to join our Copenhagen HQ. You’ll be passionate about transforming data into insights and developing high-value analytical solutions that support our continued growth.
As part of a dynamic, collaborative team where data is at the heart of decision-making, you’ll help drive our business forward. You’ll join our growing BI team, where collaboration, friendliness, and a relaxed atmosphere are central to how we work.
In this role, you’ll focus on Operations Analytics and Product Analytics, helping ensure that performance across our Customer Care teams and selected products is transparent, measurable, and actionable.
BI Analyst
Copenhagen
Full-time
Permanent employee
About the job
What you'll do
As a BI Analyst at Flatpay, you’ll work across a wide range of analytical and reporting tasks using diverse datasets. Your role will focus on strengthening how we track, understand, and act on performance across operations and product.
Using your analytical expertise, you’ll review and enhance our existing models to ensure they meet business needs and follow best practices and modern technologies.
Your key responsibilities will include:
Using your analytical expertise, you’ll review and enhance our existing models to ensure they meet business needs and follow best practices and modern technologies.
Your key responsibilities will include:
- Understanding and exploring business needs for data, analysis, and reporting
- Building and maintaining KPI frameworks for Customer Care teams across Europe
- Developing reports and dashboards (primarily in Power BI) to support operational decision-making
- Analysing product performance, including sales development and customer adoption
- Identifying trends, inefficiencies, and opportunities for improvement across operations and product
- Ensuring data quality and accuracy through testing and validation
- Optimising existing reports and analyses based on user feedback
- Test and implement newest AI solutions in existing dashboard development or standalone AI Apps
Who you are
To succeed in this role, you should be comfortable with programming and have proven experience with Power BI and SQL. You’re naturally curious, open to learning new technologies, and have a strong understanding of business processes, thriving on connecting business needs with analytical solutions.
You are independent, results-driven, and adaptable, and you perform well in a fast-paced, agile environment. You enjoy working closely with stakeholders and turning data into clear, actionable insights.
Your skills and experience
Nice to have
You are independent, results-driven, and adaptable, and you perform well in a fast-paced, agile environment. You enjoy working closely with stakeholders and turning data into clear, actionable insights.
Your skills and experience
- 1–3 years of experience in data processing and visualisation using Power BI
- Strong SQL skills and experience working with large datasets
- Strong stakeholder management and communication skills
- The ability to explain financial and analytical concepts clearly and simply
- A degree in economics, computer science, data analytics, or a related field
- A strong business mindset and focus on commercial results
- An AI first approach to data-problem-solving and experience with AI tools such as (Cursor, Claude Code or Genie)
Nice to have
- Experience with operations or customer support analytics
- Experience with product or commercial performance analytics
- Familiarity with data modelling tools (e.g. dbt or similar)
Why Flatpay?
- Work from our HQ in Copenhagen and play a key role in shaping how we use data across the business
- High impact role with visibility across both operations and product teams
- A fast-paced environment where insights quickly turn into action
Chi siamo
Benvenuto in Flatpay!
Ci impegniamo a consentire ai commercianti di prosperare nell'attuale ambiente aziendale dinamico. Crediamo che le soluzioni di pagamento debbano essere facili da capire e da usare. I nostri valori fondamentali guidano tutto ciò che facciamo, assicurando che i commercianti possano fidarsi di noi per fornire servizi semplici e affidabili.
Come parte del team Flatpay, non sei solo un dipendente; sei un contributore essenziale per rivoluzionare il modo in cui operano le aziende. Farai parte di un team dedicato a semplificare le operazioni, migliorare le esperienze dei clienti e promuovere la crescita delle aziende in un panorama in rapida evoluzione.
Ciò che distingue Flatpay è la nostra dedizione. Ci impegniamo costantemente per rimanere al passo con i tempi, adattando le nostre soluzioni per soddisfare le esigenze in continua evoluzione dei nostri clienti.
Diamo forma insieme al futuro di 7 milioni di commercianti Europei!
Ci impegniamo a consentire ai commercianti di prosperare nell'attuale ambiente aziendale dinamico. Crediamo che le soluzioni di pagamento debbano essere facili da capire e da usare. I nostri valori fondamentali guidano tutto ciò che facciamo, assicurando che i commercianti possano fidarsi di noi per fornire servizi semplici e affidabili.
Come parte del team Flatpay, non sei solo un dipendente; sei un contributore essenziale per rivoluzionare il modo in cui operano le aziende. Farai parte di un team dedicato a semplificare le operazioni, migliorare le esperienze dei clienti e promuovere la crescita delle aziende in un panorama in rapida evoluzione.
Ciò che distingue Flatpay è la nostra dedizione. Ci impegniamo costantemente per rimanere al passo con i tempi, adattando le nostre soluzioni per soddisfare le esigenze in continua evoluzione dei nostri clienti.
Diamo forma insieme al futuro di 7 milioni di commercianti Europei!