Role Details
Role: People Partner
Location: 5 days a week – London, White City (W12 7FR)
Reports to: Head of People, UK
About the Role
The People Partner is a 360 - HR role that combines strategic people partnering with hands-on operational ownership. This is not a support function - you will be the primary HR presence for the UK business, advising managers, driving employee relations cases, and owning the full employee lifecycle end-to-end.
Working closely with the Head of People, you will be a trusted advisor to managers and employees alike, bringing both the commercial acumen to understand what the business needs and the HR rigour to deliver it properly. The role is suited to someone who is comfortable navigating complex ER cases one hour and improving an onboarding process the next.
Responsibilities
People Partnering & Advisory
- Act as the first point of contact for managers across the UK business on all people matters, providing practical, legally sound guidance.
- Partner with Sales, Operations, and Support leaders to understand their teams, anticipate people challenges, and proactively support performance.
- Coach managers through people processes including performance management, conduct issues, and difficult conversations.
- Build trusted relationships across the business, positioning the People team as a credible, commercially aware function.
- Own and manage ER cases end-to-end, including disciplinary, grievance, capability, and probation matters.
- Prepare and manage all associated ER documentation — invite letters, outcome letters, appeal processes — ensuring procedural accuracy throughout.
- Advise managers on appropriate courses of action, balancing legal risk, business needs, and employee experience.
- Manage performance improvement plans (PIPs) and support managers in conducting reviews consistently and fairly.
- Maintain thorough, accurate records of all ER matters in line with GDPR and internal policy.
- Own all stages of the employee lifecycle: onboarding, probation, role changes, promotions, and offboarding.
- Ensure new starters have a structured, consistent onboarding experience from offer acceptance through to end of probation.
- Track probation milestones, prompt managers to complete reviews on time, and manage extensions or early failures where necessary.
- Manage leaver processes end-to-end, including exit interviews, system updates, and final payslip coordination.
- Support the design and delivery of the UK performance review cycle, working with managers to ensure reviews are meaningful and consistent.
- Monitor performance trends across teams, flagging concerns early and supporting intervention where needed.
- Assist in identifying development needs and connect employees to relevant growth opportunities.
- Maintain accurate, up-to-date employee records within Personio, ensuring data integrity across the employee lifecycle.
- Produce regular people reporting — headcount, attrition, absence, and other KPIs — to support Head of People with business updates.
- Own the monthly payroll input process for the UK, ensuring all employee changes are captured accurately and on time.
- Ensure all people activity is conducted in compliance with UK employment legislation, including the Equality Act 2010, Working Time Regulations, and GDPR.
- Maintain and update HR policy documentation, ensuring the Employee Handbook remains accurate and accessible.
Skills & Attributes
- Confident handling ER cases end-to-end with good instincts on when to escalate
- Strong communicator — direct without being blunt, empathetic without being vague
- Commercially minded — understands the business context behind HR decisions and communicates in those terms
- Comfortable working with data — able to pull a report, spot an anomaly, and present numbers clearly
- Organised and delivery-focused, able to manage multiple workstreams without losing attention to detail
- Thrives in a fast-moving, scaling business where processes are still being built
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans — We bring energy to our work and create teams people enjoy being part of.
No Assholes — We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It — Everyone takes responsibility and manages their work like it’s their own business.
Start With No — We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
The Best Argument Wins — Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
- 3–5 years of experience in a generalist HR role, ideally spanning ER, payroll coordination, and people partnering
- Strong working knowledge of UK employment law and HR best practice
- Experience using an HRIS (Personio, HiBob, or similar) and comfortable owning data quality within it
- Fluent in English
- Right to work in the UK (visa sponsorship is not available for this role)
Hiring Process
- Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
- Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
- 1:1 Microsoft Teams interview with Manager
- Offer — Successful candidates receive a fast turnaround to offer.